Refund policy

Wine Club Refund Policy

At Saddlerock Wine Club, we strive to ensure every bottle meets your expectations. We understand that sometimes plans change or issues arise, and we want to make sure you're satisfied with your wine club experience. Below are the details of our refund policy for pickup-based orders:

1. Cancellation and Refund Requests

Quarterly Subscriptions: If you wish to cancel your subscription or request a refund for a particular pickup, you must notify us at least 7 days before your scheduled pickup date. If you cancel within this time frame and have already received your required 2 pick-up orders, we will issue a refund for that quarter’s payment, minus any processing fees.

2. Damaged or Defective Bottles

If you find that a bottle is damaged or defective when picking up your order, please notify us immediately at the time of pickup. We will offer an exchange or issue a refund for any defective bottles. Please inspect your wine at pickup and let us know of any issues while you are still at the location.

3. Failure to Pick Up

We understand that sometimes schedules change, and you may not be able to pick up your wine at the designated time. However, we cannot offer refunds for unclaimed orders that are not picked up within 30 days of the scheduled pickup date. After this time, the wine will be returned to stock, and no refund or credit will be issued.

4. Unopened Bottles

We do not accept returns of opened bottles. If you are unhappy with a bottle, please contact us within 7 days of pickup. We may be able to offer a credit for an unopened bottle in case of dissatisfaction with the wine.

5. Change of Pickup Plans

If you need to change your pickup date, please let us know at least 48 hours in advance so we can accommodate your request. While we will do our best to adjust, changes made with less notice may not be possible due to scheduling and stock limitations.

6. How to Request a Refund 

To request a refund or to notify us of an issue with your order, please contact our Customer Support team at +1 (817) 772-8281 email us at support@drinksaddlerock.com. Be sure to include your membership details, order number, and a brief description of the issue.

7. Exceptions

Refunds may not apply to special promotional offers, limited-time selections, or wine club exclusives marked as "final sale." These items are typically non-returnable.

8. Changes to the Refund Policy

We reserve the right to modify or update this policy at any time. Any changes will be reflected on our website or communicated via email to our members.

We appreciate your understanding and cooperation with our policy, and we're committed to ensuring you have an enjoyable wine club experience with us!